Information service

Technical service organizations should establish long-term and stable contacts with representative users, timely obtain various opinions and requirements from users on the product, and guide users in the correct use and maintenance of the product.

Installation and debugging services

According to user requirements, carry out product installation and debugging work on site or at the installation location (or guide users).

Maintenance services

Maintenance services are generally divided into two categories: regular and irregular. Regular technical maintenance is a service work carried out according to the maintenance categories specified in the product maintenance plan and service items. Irregular maintenance refers to the maintenance services that products need to provide due to accidental accidents during transportation and use.

Supply services

Provide users with relevant spare parts and vulnerable parts for the product.

Testing services

The testing, inspection, and monitoring work carried out to ensure the effective operation of the product according to the design specifications, as well as the required specialized instruments and meters. Due to the increasing workload of testing services and the increasing number of specialized instruments, testing services tend to establish various comprehensive or professional testing centers.

Technical literature services

Provide users with product manuals, user manuals, maintenance manuals, as well as design materials for vulnerable parts and spare parts, and other relevant technical documents.

Training services

Train operators and maintenance personnel for users. The training content mainly explains the working principle of the product, helps users master operating techniques and maintenance knowledge, and sometimes even provides practical operation training on the product's simulator or physical object.